KNTX runs a 500,000-user social casino. Its email program had decayed — open rates had fallen to 13%, click-through to 0.01%, and roughly a fifth of the database was unreachable. Folderol cleaned the list, recovered IP reputation with a staged secondary IP, rotated templates and content, and aligned SPF, DKIM and DMARC under continuous monitoring.
"When deliverability drops, engagement drops with it. Restoring that infrastructure had a direct impact on our marketing performance."
Pre-match and live-odds alerts were landing in Promotions, arriving after the whistle. We moved them to a warmed transactional pool.
A complaint spike from a stale list had throttled the whole domain. Remediation and re-segmentation restored sender trust in six weeks.
Tournament invites never reached regulars. New DKIM keys and a dedicated poker subdomain fixed authentication at the root.
Draw reminders were flagged as bulk. Content rework and cadence tuning lifted engagement signals and reputation together.
VIP reactivation bonuses sat in spam during their biggest weekend. Segmentation now absorbs promo spikes without reputation hits.
A new-market launch started on cold domains. A staged warmup hit target placement before the first big fixture.
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